Joye & Co Inc - Augusta, Georgia

BIZYONE B.U.

I got beat out of about $3700! You sold me a lemon & you know it. 2 days of driving it & all kinds of warning lights come on.( Which I believe you removed beforehand). The IMA is dead! Car won't even start! 2 days after buying this 2012 Honda Civic Hybrid & i can't even drive it! I'm so disgusted, disappointed & broke, with no way of paying close to $2000 for another IMA! I'm posting this for my Lady

Tyler snoke

Okay not happy and will be contacting an attorney becouse I've had the car for less than 30days and they sold my contract to some one else and engin light came on got it checked and the miles on the car are wrong when I bught the car it said 93000 miles and on the reader when u test it says 201000 not okay not happy my grandparents helped me pay for this so I feel like they got taken advantage of my grandfather is not happy either will not recommend

Alyce WonderLand

The customer service there seems to have gone the way of the dinosaur now. My mother and I needed to purchase a used vehicle using $2,000 cash for the down payment and two vehicles as trade-ins. We were told by one of the owners that we could test drive the vehicle we thought we wanted for a few days but that it wouldn't be available until Thursday, Friday, or possibly Saturday of that week. (We went to the lot on the Saturday before.) No word at all on Thursday or Friday, and on Saturday afternoon we called to find out why the suv we were supposed to be getting to test drive hadn't been delivered yet. We were initially told by the secretary that sure, she'd be able to get it to us later that afternoon, but she needed to call the owner we'd spoken with to confirm which vehicle. Then we were told that we would not be getting the chance to test drive the suv and would not be able to reach the owner until the following Monday as he was out of town again. On Monday we were told, rather rudely, by the same owner that our two trade-in vehicles weren't going to be accepted for trade-in. (Both had mechanical problems and weren't running, although one had been purchased from Joye & Co. only a couple years earlier.) The condition of the two vehicles was known by the owner when we originally talked about buying something from them again and had been assured they would be accepted, albeit not worth a whole lot. We accepted that change in decision and thought we'd still be able to make a purchase of the vehicle with the $2,000 cash we also had for the down payment. However, the owner next told us, loudly and rudely, that we wouldn't be allowed to test drive any vehicle there and that he refused to sell us any automobile whatsoever ever again and to never come back to their car lot.

Plus, we have referred other people there over the last few years who also bought vehicles from them, AND, the owners used to be guests at our family's 4th of July pig picking and Christmas dinner for years. One of the owners, the brother of the one who was so rude to my elderly mother on the phone, was even married to my first cousin, although they're divorcednow!

No idea why we were treated like this and never given an explanation by anyone.

My advice is to look somewhere, ANYWHERE, else besides Joye & Co. unless you want to be treated like s*** by rude people who apparently think they don't need to act decently to potential customers or keep them informed at any time of the status of the vehicle or the abrupt change to refuse to sell to you without explanation. So bad an experience. So sad to see.

Tim Huffman

I'm kind of torn on this review. As far as the buying experience, it was very good. My son had picked out a car he liked and test drove it. I couldn't see it until a few days later and test drove it as well (someone actually test drove it before me as well). Did not see any issues and proceeded to purchase the car. Sales staff was very friendly with no pressure tactics. Upon driving the car home, got a lower coolant warning 18 miles down the road. Was able to get the car home safely and sure enough, it has a coolant leak somewhere. Now, I have to wait a week to get the car to a BMW mechanic to determine the cause of the leak. In hindsight, I probably should have had a mechanic look at the car before buying, but that is hard to do in today's market as cars are being bought so quickly. I did not reach out to the staff with the issue because buying a used car is "as is" (and based on other interactions listed here). Overall, no issues with the staff during the buying process, just make sure you check out the vehicles extensively before you purchase.

Update 6/23/23: Within an hour of this review being posted, the owner contacted us. They stated they could get the car in to a repair shop faster and sent someone the same evening to tow the car to the repair shop (at no charge). While in the shop, some additional items were found that needed repair. The owner offered a refund for the car, but since our son liked the car (and the fact that I hated the idea of starting to look for a car again) we said no. The car was repaired and the dealer paid for half the repair bill (which he was under no obligation to do). I have updated the review to five stars as Joye & Co. went above and beyond what I expected from a car dealer. Great job!

Kris Kraft

Honest, trustworthy, friendly, take time to fit you with a product that meets what you need on a budget you can afford. They don't hold back your buying a used car, instead they insure the car is clean and will get you reasonable use. It not a new car folks, and they have taken the time to fix most problems that come with a car. They market to a segment of people who need transportation but cant afford the new car prices. If you go and talk with them I think you will find a hard working staff who takes care of you. Please don't buy from them if you know you are going to default on your loan. It hurts other people that try want help. They finance and service your loan as well. In this day and age many cars have to be repossessed because of customers who are less than honest with there ability to buy. But JOYE's Lot will work even with those people. their ethics are sound and there word is reliable.

Robert S. Griffin Jr.

I read reviews before I came. Smooth stress free experience. Eric was personable and made sure my wife and I were comfortable with the process. We were encouraged to test drive the vehicle as well as take it to our mechanic. The business aspect was just as smooth with Shawn. Down to earth, pleasant and reassuring. We are both very happy with the process and encourage you to try Joye first.

Luckyee Simpson

You need a car? Best car buying experience of my life.

Belinda Bailey

I gave it 1 star just so I could leave a review. My friend bought a truck and 1 week later all kinds of problems started. Mechanics that looked at it wouldn't touch it! They said it was DANGEROUS to drive! He took it back and they said too bad! It was rusted out underneath so they knew it was bad. Please don't buy anything from them. As for you, owners of Joye, you are a crook and have no concern for putting someone on the road in a dangerous truck and not taking it back. No I didn't buy a car from you but I was with the guy who did. If it were me you'd see me in court. Read the reply and there's no way you showed him the damage. The mechanics said no one should drive it because it would cause a wreck!